| Document
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Author Tracey Milne & Jodie Dix |
| Abstract This project aimed to integrate Human Factors (HF) into water quality investigations to enhance understanding of human behaviour in incidents, improve coordination, and ensure better system management. By developing an HF Root Cause Analysis tool, the client identified gaps in their investigation process, leading to a revised approach that fosters a learning-driven, human-focused culture for water quality events. |
