| Document
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Author Jill Poots, Jim Morgan, Matteo Curcuruto, Stephen Elliott, & Andrew Catto |
| Abstract This paper presents findings from a modified Macroergonomic Analysis and Design (MEAD) study aiming to identify system components and risks in a telephone triage system. Themes identified included: ‘accessibility and availability’; ‘risks on the part of the telephone triage professional’; ‘risks posed by callers’; and ‘barriers to safety incidents’. |
