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Author Paul Davison |
| Abstract This paper highlights three vital Human Performance (HP) themes that are required to generate and support Fair Safety Cultures. It is based on rail industry observations over five years as an external consultant. A specific cultural change programme with Southeastern Railways forms the basis of the case study. The three themes are firstly, a Train Operating Company’s (TOCs) orientation towards and handling of error. Secondly, the use of accident investigations to establish understanding and learning to prevent recurrence, and thirdly, the knowledge, understanding and employment of Non-Technical Skills (NTS) for staff development, whereby, the NTS provides the armour and tools within a human resilience toolbox for frontline operators to handle the challenges brought by the United Kingdom’s 21st century railway. |
