| Document
|
Author David Hitchcock, Kimberley Harding & Penny Gazard |
| Abstract The introduction of a new train to Transport for Wales (TfW) was initially faced with reluctance and resistance from key stakeholders. Consistent with previous train driver projects, TfW elected to adopt an ergonomics approach to identify, clarify and resolve issues of acceptance, safety and performance. The reasons for this were to address cab design issues, and to inform the design and delivery of a training programme intended to facilitate a cultural shift in drivers’ ways of working and those who support them. The ergonomics investigative work embraced consultations, literature review, measurements and observations of cab users, and was conducted alongside, and in harmony with, engineering reviews. This integrated approach led to a successful resolution to the concerns of stakeholders, resulting in accepted changes to working practices and deployment of the train. |
