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Author Julie Ann Avery |
| Abstract GSK Ware, UK, is home to a leading Pharmaceutical manufacturing site serving patients around the world in Respiratory and Oral Solid Dose medicines. Following an analysis of deviations from process and proactive improvement ideas the site recognised an opportunity to use human factors proactively to create the climate for change to improve how people experience their work and business key performance indicators (KPIs). A strategic program launched in late 2017, adapting the Human Performance route map from BioPhorum Operations Group (22 company members). This map enabled a cohesive, measurable approach supported by accessible education and tools. Progress is benchmarked internally and externally. 18 months on, Human Factors has become business as usual on site, in everyday language, in problem solving and proactive work with relevant training and coaching. Key business KPIs have been sustainably and positively impacted since implementation of the human performance program, sometimes quite dramatically. Ware continues to weave Human Factors into their organisational “DNA” sharing learnings across the GSK network. |
