Developing instructional decals for depositing cash at automated teller machines (ATMs)

|Publish Date: May 30, 2024|Keywords: Automation, Contemporary EHF 2024, Publications|

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 Author
Phil Day, Maggie McKendry, Andrew WD Smith & Marshall Munro
Abstract
This paper describes the iterative development of instructional decals by means of expert reviews and user testing to solve a field issue. Findings are presented and conclusions drawn on developing language-free, graphical decals to convey note orientation and positioning.