| Document
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Author Jill Poots, Jim Morgan, Matteo Curcuruto, Stephen Elliott & MaryAnn Ferreux |
| Abstract The NHS 111 telephone triage service is a complex sociotechnical system that likely carries specific safety risks not present in traditional face to face care. Despite apparent system safety risks, there is a paucity of research in telephone triage. This paper outlines the use of a macroergonomics approach to identify system components, their interactions and risks in telephone triage |
