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Author Eva-Maria Carman, Ayah Ebeidalla, Giulia Miles, Adam Johnson, Sophie Parker, Rooman Yarkhan, Steve Cantellow |
| Abstract Empirical evidence on the contribution of Human Factors and Ergonomics to healthcare system redesign is limited. Although the Out-of-Hours Review began with an initial limited work systems analysis, this project has since developed and progressed through three of the four major phases of healthcare system redesign, namely analysis, design, and implementation. This paper will describe elements for each of these phases and the contribution of the Human Factors team and how qualitative data captured throughout this collaboration shows indications of the changes to the work system since the initial systems analysis conducted in 2021/2022. |
