Responding to identity theft: a systems analysis of actors, responsibilities, and vulnerabilities

|Publish Date: Jun 3, 2024|Keywords: Contemporary EHF 2024, Incidents, Publications, Risk assessment, Systems|

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 Author
Judy M. Watson, Gemma J. M. Read, Don Kerr & Paul M. Salmon
Abstract
Responding to identity theft incidents is complex however our current understanding of the response system is limited. This study applied a systems analysis with the aim of identifying the actors that share the responsibility for victim outcomes following identity theft incidents in Australia. The findings identify a diverse set of 60 actor types involved in the response process and emphasise the lack of a single ‘one-stop-shop’ point of contact for victims. Recommendations for improvement are suggested.