PhD overview: Investigating teleconsultations in primary care using human factors

|Publish Date: Jun 3, 2024|Keywords: Contemporary EHF 2024, Design, Human factors integration, Patient Safety, Publications|

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 Author
Aimee M D Ferguson, Rosemary Newham, Emma Dunlop, Kate Preston, Marion Bennie
Abstract
The discipline of human factors plays a crucial role for the design, implementation, and evaluations of use of teleconsultations in primary care. This paper provides an overview of a PhD project which used the Systems Engineering Initiative for Patient Safety (SEIPS) 2.0 model (Holden et al, 2013) to synthesise previous applications of human factors in this area; explore the facilitators and barriers to the use of video consultations in primary care pharmacy services in Scotland; and to understand the extent to which existing video consultation guidance considers each component of the current work system.