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Author Anisha Tailor, Paul Leach, Kirsten Huysamen & Priya Shah |
| Abstract This paper discusses the use of task observations, semi-structured interviews and thematic analysis to identify and classify Non-Technical Skills (NTS) behavioural data in rail controller and rolling stock maintenance roles. A human-centred design process was applied to develop materials to support rail organisations with observing, evaluating and developing NTS in rail controller and rolling stock maintenance roles. Wider factors influencing human performance in these roles were also identified and are discussed in this paper. |
