How does explainability affect perceived transparency, trust, acceptance and usefulness?

|Publish Date: May 31, 2024|Keywords: Contemporary EHF 2024, Interface design, Publications, Systems|

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 Author
Yifan Ding, Setia Hermawati
Abstract
The effects of explainability on perceived trust, transparency, acceptance and usefulness were explored in a within subjects’ study (n=15) using an online shopping recommender system as a context. The study investigated three levels of explainability (low, medium, high) and perceived transparency, trust, acceptance and usefulness were obtained using standardised questionnaires.