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Author Jordan M Hazrati & Rebecca L Grant |
| Abstract Twenty cabin crew with current operational experience across a variety of airlines and ranks participated in semi-structured interviews, to determine their views on the perception, challenges and benefits of peer support programmes. Perceptions of peer support were generally positive and involved talking to colleagues about a difficulty that was being experienced to feel ‘heard’, ‘listened to’ and supported by those who understood the lifestyle. The potential benefits of peer support were clear, however, concerns surrounding the trust and confidentiality of colleagues, as well as barriers to success such as lack of trust of management, financial instability of the industry and organisational culture were highlighted. Findings include recommendations to research the issues quantitively with a more diverse group of cabin crew and to industry to implement bespoke, externally–managed programmes, supported by management. |
