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Author Mahnaz Sharafkhani, Mary Browne, Margaret Codd, Angela O’Dea, Una Geary, Marie E. Ward |
| Abstract Clinical handover is a core component of healthcare delivery and its optimisation is a recognised enabler of patient safety (DoH, 2015), healthcare quality and positive patient and staff experience of care (HIQA, 2012). There are risks associated with poor handover and communication failure. Observational tools have been used to study and improve handover processes. However, not all of these tools capture the full range of systems factors that can impact on handover processes in clinical settings. In this study, a review of handover observation tools was conducted and a new ethnographic observation tool based on the Systems Engineering Initiative for Patient Safety (SEIPS) 3.0 was developed and piloted. |
