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thumbnail of Factors Shaping the Passenger Experience in Advanced Air

Author
Lamyea Ahmed, Robin Ward, Michael Bromfield, Sang-Hoon Yeo
Abstract
Advanced Air Mobility (AAM) offers a new form of sustainable air transportation for passengers moving across urban and regional areas, making passenger experience a crucial factor in its societal adoption and commercial success. This paper reviews literature on key human factors influencing AAM acceptance, including motion comfort, ride quality, trust in pilotless operations and the role of in-flight information. Existing studies indicate that acceleration, vibration and attitude influence in-flight comfort, while research on autonomous mobility highlights the importance of system transparency and the communication of system state for trust. However, current literature shows a limited understanding of angular motion comfort, differences in ride quality across AAM vehicle types, and the effectiveness of auditory in-flight information for autonomous journeys. These gaps highlight clear opportunities for future motion-based experimental work to support passenger-centred AAM design.