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Author Gill Gookey |
| Abstract This paper outlines the co-production of four design personas representing people with learning disability to embed human-centred thinking within a national medicines safety improvement programme (MedSIP) and provides examples of their use and impact. Developed through evidence synthesis, lived experience, and multidisciplinary input, the personas provide realistic scenarios of individuals at risk of harm from psychotropic medicines used for behaviour that challenges, supporting empathy and shared mental models for system redesign. Their application within MedSIP demonstrates how design personas can operationalise human factors principles in large-scale healthcare improvement. |
